Help
Help & contact
Most answers are right here. If you can’t find yours, email us.
You get a 7-day trial with 10 GB of data as soon as you sign up. You can use clients on every platform, on as many devices as you like.
Check your spam folder first — the email may have been filtered. If it still hasn’t arrived after a few minutes, email us.
There’s no device limit. You can import the same subscription link on your phone, computer and any other device.
Choose a plan in the dashboard at dash.telespeeder.com and pay with WeChat Pay, Alipay or card. Payments are processed securely by Stripe; we never store your card number.
If technical problems stop you from using the service within 7 days of purchase, you can ask for a refund. See the Terms of service for details.
Yes. We email you before monthly and yearly plans expire, and you decide whether to renew.
Mature clients like Shadowrocket and Clash already do the job well, so instead of building our own app we picked a recommended client for each platform and wrote step-by-step guides.
Log in to the dashboard and click One-click subscribe → Copy subscription URL on the home page. Treat the link like a password and don’t share it.
Try these in order:
- Update the subscription in your client.
- Switch to a server with lower latency.
- Make sure System Proxy or the VPN switch is on.
- Check that your plan hasn’t expired or run out of data.
Still stuck? Send us a screenshot of your client.
No. Our servers keep no activity or connection logs. We only record the data usage needed for billing, which can’t be tied to what you do online. See the Privacy policy.